We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:
- 513-566-4101 for Residential Customers
- 513-854-3085 for TDD/TTY Customers
- 513-566-5050 for Business Customers
If you are unable to resolve your problem, contact:
Customer Service Manager
altafiber
P.O. Box 693
Cincinnati, Ohio 45201
Phone: 513-480-9567
If you are still not satisfied, contact one of the following:
Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-866-714-8343
TDD/TTY toll-free: 1-866-801-4985
Public Service Commission of Kentucky
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-844-510-3215
Indiana Utility Regulatory Commission
Consumer Affairs
302 West Washington Street
Indiana Government Center-South
Indianapolis, Indiana 46204
Toll-free hotline: 1-888-884-7068
You may also contact the following:
Office of the Consumers' Counsel
77 South High Street
Columbus, Ohio 43266-0550
Toll-free: 1-877-PICKOCC (1-866-472-2031)
Office of the Attorney General
P.O. Box 2000
Frankfort, Kentucky 40602-2000
Toll call: 1-502-892-0911
Office of Utility Consumer Counselor
501 State Office Building
Indianapolis, Indiana 46204-2208
Toll call: 1-765-516-6963
Consumer Information
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